Touchmark Retirement Communities
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Flood Planning

March 27, 2019 - 3 pm CST

Touchmark is working closely with city, emergency, and public health agencies and closely monitoring river and weather forecasts. Our top priority is to maintain the security of residents, team members, and property. Following are frequently asked questions about our flood planning.>

Who will make the decision to evacuate?
A government official, such as the mayor or the governor, would likely order an evacuation. The goal is typically to evacuate older adults and vulnerable populations first. Retirement communities would likely be included in this category.

Do I need flood insurance?
Touchmark insures the structure of our building. Residents do have the option of purchasing flood insurance as an add-on to renter’s insurance. This would cover individual belongings. You may wish to visit with your insurance agent; however, flood insurance typically must be added 30 days prior to an event.

At what elevation will we have to evacuate?
An evacuation order is likely to be based upon the predicted water elevation as opposed to the current elevation. Permanent and temporary flood protection structures again will be built to 43 feet this year. The record crest occurred in 2009 at 40.8 feet, but a higher crest had been predicted at the time of the evacuation order.

Where will we be going?
The first step is determining how many residents will evacuate with Touchmark staff. We need all residents in independent living neighborhoods to complete a Resident Flood Plan form and turn this in by Monday, April 1. A nurse will work with residents/responsible parties in assisted living and memory care neighborhoods to complete this form. Once we have an estimate, we can begin to develop plans for accommodations and transportation. Our goal is always to keep residents in a comfortable location in the company of Touchmark staff, when possible.

What will I do with my pet?
Please note you have a pet on the Resident Flood Plan form. A member of our Life Enrichment/Wellness team will discuss options with you.

If we evacuate, when will we evacuate?
An evacuation, if it should occur, would likely happen near the time of the predicted river crest or breach. This date may change frequently between now and the crest.

How much notice will we receive in the event of an evacuation?
Advance notice will vary, based on flood conditions. If conditions change quickly, we will likely need to move quickly. In 2009, we had about 24 hours’ notice. This was a much slower evacuation.

Can I just go to another retirement community in town if Touchmark evacuates?
Touchmark would likely receive notice of evacuation because of concerns regarding the status of flood protection systems. A breach would likely have a citywide impact. As occurred in 2009, we would expect all retirement communities to receive notice to evacuate at the same time.

In the event of an evacuation, how long will we be gone?
This is difficult to predict and depends upon the duration and extent of the flooding as well as whether any damage has occurred to the property or surrounding areas.

How much should I take with me?
If an evacuation occurs, please plan to pack lightly and consider the following:

  • If we handle your medications, we will have two weeks’ worth on hand.
  • If you handle your own medications, be sure to have about two weeks’ worth on hand. Also think about all other medical supplies you may need, including oxygen, diabetic supplies, insulin needles, etc. and be sure to have enough on hand.
  • If you use continent pads or other bulky items, you don’t need to bring a lot, because we will have access to these supplies at our destinations.

Will my belongings remain secure?
Yes, the building and your home will remain secured.

What will happen to my car?
Your car will remain parked in its current location.

Will Touchmark sandbag around the property?
Our property is large and sandbagging around the property could actually impede citywide efforts. We are confident supporting the city’s flood fight is the best way to help protect our property as well as the entire neighborhood.

If I reside on the second or third floor, is it possible to remain in my home if an evacuation has been ordered?
No, an evacuation order would apply to all residents. It is important to understand that building systems and access to emergency medical services on all floors could be affected by major flooding.